FVC Technical Support Services

On Mon, 23 Feb at 5:25 pm , Bethwel Amaumo <Bethwel.Amaumo@ssl.co.ke> wrote:

Hi Brook,

Kindly see the highlighted and assist.

Thank you,

Bethwel

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From: FVC Tech Support [support@fvc.com]
Sent: Monday, February 23, 2015 4:17 PM
To: Bethwel Amaumo
Cc: j.ouko@fvc.com; Rajesh Lakhani; Zahir
Subject: Re: DMA & COLLABORATION SERVER NOT INTEGRATING WITH EXCHANGE

Hi Bethwel,

Polycom Engineer wanted a clarification regarding the below, can you check with Brook and let us know:

For my information – was the authentication previous set to Kerberos only, and was the modification done via the Exchange Configuration Manager or PowerShell?

Regards,

Sriram Krishnakumar

FVC Technical Support Team

On Mon, 23 Feb at 4:32 pm , FVC Tech Support <support@fvc.com> wrote:

Hi Bethwel,

As per the confirmation received from you, this issue has been resolved after the customer changed their NTLM authentication on their Exchange server.

So I will now proceed in closing this ticket. If you have any further queries, kindly open a new ticket with us.

Thanks and regards,

Sriram Krishnakumar

FVC Technical Support Team

On Wed, 11 Feb at 7:34 pm , FVC Tech Support <support@fvc.com> wrote:

Dear Bethwel,

 

Kindly find the updates received from the Polycom Engineer today:

 

Sorry but no updates yet, we are having some issues in our lab environment. Will update you shortly.

Sorry for the delay.

 

As this causing issues for you with the customer, I did an another additional round of testing by deploying new Virtual servers (DMA & Exchange) in our lab infrastructure and tried the exact same settings as the customer’s (except the vCenter part), but unfortunately could not replicate the issue being faced at the customer site.

 

So I’m afraid the only way to resolve this is to wait for the Polycom Engr to get back to us. If he doesn't get back to us by tonight, we will escalate it to their upper management.

 

Regards,

Sriram